Refund policy

RETURN/EXCHANGE REQUEST

We want you to be 100% satisfied with your purchase. If there’s an issue, please let us know as soon as possible—we’re here to help!

Return Timeframes

  • Within 30 days: Full refund with proof of purchase
  • 31–60 days: Store credit or exchange with proof of purchase
  • After 60 days: Returns and exchanges not accepted

Return Guidelines

  • Ruby Joy Boutique reserves the right to refuse returns for any reason
  • Items must be free of stains, odors, and obvious signs of wear
  • Returns will not be accepted for damage due to customer misuse
  • Please follow care instructions—cold water, gentle cycle, and hang dry is always a good bet!
  • Customer is responsible for return shipping costs
  • Shipping fees are non-refundable unless there’s a defect in materials or workmanship
  • Refund or exchange will be processed after item(s) are received and inspected

Exceptions

  • Holiday or seasonal items: Must be returned within 3 days of purchase and before the holiday
  • Final Sale Items:
    • Any discounted items
    • Items purchased with store credit or return credit
    • All exchanges
    • Gift cards, custom orders, and online exclusives

Holiday Return Extension
Purchases made after Nov 14 qualify for our extended holiday policy:

  • Returns must be completed by Jan 14
  • Items must be unworn, clean, and have tags attached
  • Refunds available with original receipt; store credit or exchange with gift receipt

How to submit a return request

1. Log in to your account:

  1. In the Email field, enter your email address, and then click Continue.
  2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  3. Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you would like to request a return for.

3. If your order has more than 1 item, select the items you would like to return.

4. Select a return reason and add a note for the store.

5. Click Request Return. If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label (if applicable). Refund will be processed upon receipt and inspection of items.

*Submitting a Return Requests does NOT guarantee approval. Each circumstance will be carefully considered by the Ruby Joy Team.