FAQ
If talking to a real-life human is more your thing, you can reach our Customer Service Team via email (below).
Sizing
What size should I buy?
Our basic guideline for sizing is the following:
Small: 4-6, Medium: 8-10, Large: 12-14, XL/1XL: 16-18, 2XL: 20-22, 3XL: 24-26
Each product has a fit description as well as other important details. We do our best to show all of our items on different bodies so that you can get an idea of how they may fit.
If you’re still not quite sure which size is right for you, you can always message us on social media or send us an email. We're here to help!
Returns & Exchanges
What is your Return Policy
Return Policy
- I want you to be 100% satisfied with your purchase.
- If you have issues with any item, please let me know as soon as possible.
- Owner retains the right to refuse returns for any reason.
- If at any time during the first 30 days, you are not satisfied with your purchase, provide your original purchase receipt to receive a full refund. After 30 days, only store credit or an exchange will be provided. Returns must be completed within 60 days of purchase.
- Please follow all care instructions on items purchased. Treat delicate items with caution. I suggest washing anything you love in cold water, gentle cycle and hanging dry. Returns will not be given for customer misuse or damage.
- Customer is responsible for any and all return shipping costs. Shipping costs will not be refunded unless product has a manufacturing defect in materials or workmanship.
- Any seasonal or holiday-specific items may be submitted for return/exchange within 3 days of purchase, and must be returned prior to the holiday.
- Items purchased at a discount (Ex. During Customer Appreciation Sales) are FINAL SALE. Any items purchased with store or return credit and all exchanges are FINAL SALE. Gift cards are non-refundable. All custom orders are FINAL SALE.
Shipping
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout. We also allow Local Pick Up for items in stock at our Pickerington, OH location.
How much is Shipping?
Can I pick up my order?
Yes! You have the option to select Local Pick Up or Shipping at checkout. If you choose Local Pick Up, you will receive an email when your order is ready for you with further instructions.
Do you ship overseas?
At this time, no, we do not ship overseas. Sorry mates!
Where is my order?
You will receive an email or text notification when your order has shipped. It will have a link to any pertinent tracking information.
Online Exclusives
What is an online exclusive?
Our online exclusive items are available to purchase on our website only, and cannot be viewed in our store.
*Please allow up to 10 business days for shipping. All online exclusives and custom items are final sale.*
These items are hand-chosen from our most trusted vendors and will ship directly from their warehouses to your mailbox.
