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SHIPPING

We ship orders Tuesday–Saturday and do our best to get your goodies out the door quickly!

• In-house items ship within 2-3 business days
• Online exclusives and custom orders ship in 7–10 business days
• If your order includes both, they may ship separately
• Combining in-house and online/custom items may result in combined shipping fees

Shipping Rates

• Orders $0–$74.99 → $6.00 shipping via USPS Ground Advantage (2–5 business days for delivery)
• Orders $75+ → FREE shipping

Note: Free shipping cannot be combined with other cart discounts.

Local Pick Up

Live nearby? Select Local Pick Up at checkout and we’ll email you when your order is ready! Pick up during business hours at our Pickerington shop.

Important Notes

• Orders ship to the address you provide at checkout—please double-check it!
• We are not responsible for lost, stolen, or damaged packages once they leave our shop, or for customer errors that result in misdelivery.
• If something goes wrong in transit, we’ll do our best to help you work with the carrier
• At this time, we do not offer international shipping or sales

RETURNS

We want you to be 100% satisfied with your purchase. If there’s an issue, please let us know as soon as possible—we’re here to help!

Return Timeframes

• Within 30 days: Full refund with proof of purchase
• 31–60 days: Store credit or exchange with proof of purchase
• After 60 days: Returns and exchanges not accepted

Return Guidelines

• Ruby Joy Boutique reserves the right to refuse returns for any reason
• Customer is responsible for return shipping costs
• Shipping fees are non-refundable unless there’s a defect in materials or workmanship
• Refund or exchange will be processed after item(s) are received and inspected
• Items must be free of stains, odors, and obvious signs of wear
• Returns will not be accepted for damage due to customer misuse
• Please follow care instructions—cold water, gentle cycle, and hang dry is always a good bet!

Exceptions

• Holiday or seasonal items: Must be returned within 3 days of purchase and before the holiday
• Final Sale Items:

- Any discounted items
- Items purchased with store credit or return credit
- All exchanges
- Gift cards, custom orders, and online exclusives

Holiday Return Extension
Purchases made after Nov 14 qualify for our extended holiday policy:

• Returns must be completed by Jan 14
• Items must be unworn, clean, and have tags attached
• Refunds available with original receipt; store credit or exchange with gift receipt

Thank you for visiting Ruby Joy Boutique! If you have any questions, we are here to help: CONTACT US

We’d love to see you in our Pickerington, Ohio location, so please stop on by! We’re 15 minutes outside of Columbus and Canal Winchester, Ohio.

For exclusive offers and preorders you won't find anywhere else, join our Facebook Community! Be the first to see our New Arrivals here in the shop, and don’t forget to follow us on Facebook, Instagram, Pinterest and TikTok!